Velotrax
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RETURN POLICY

Return Policy

Thank you for shopping with us. If you're not satisfied with the bicycle or related products you received, you may request a return within 3 to 7 days of delivery.

Return Guidelines:

  • The item must be in brand-new and unused condition, with original packaging, manuals, and accessories included;

  • Please contact our customer service before returning the item to get approval for the return;

  • Once we receive and inspect the returned product, your refund will be issued within 7 business days;

  • For returns not caused by product defects, the buyer is responsible for both the return and original shipping costs.

We appreciate your trust and aim to provide a smooth and worry-free shopping experience.

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